Quality

1. Going into class I expected to learn how we as nurse managers can make things on our floor better for everyone.

2. What I actually  learned or more so what was confirmed to me was that whats most important when we try to fix things or make them better we actually find out what is the real cause of the problem not just fixing the out ward appearance of things. If we are just trying to fix the burnt toast and trying to make that better we are either doing nothing to make things better or we are only making things worse. And also its also important to remember that just because something may be a little off doesn't mean that we should try to fix it. Most of the times we just end up making things worse when we do that.  

3. I think this material was great and it could be applied to all people in all spheres. Everybody in some sort of leadership or decision making role could benefit from this material. 

4. Now in the future when I see a problem I am going to first ask myself does this problem really need to be fixed or will I just make it worse. And if it does need to be fix what is the true root cause of the problem so we can fix that and not just dress up the burnt toast.